This Privacy Policy explains how Iron & Ivy (“we,” “us,” “our”) collects, uses, and protects information when you visit ironandivyaz.com or purchase from our showroom in Chino Valley, Arizona. We respect your privacy and are committed to being transparent about the limited data we collect.

What We Collect

When you browse our site, we automatically collect basic technical information such as your IP address, browser type, the pages you view, and how you arrived at our site. This is standard web analytics data and is not tied to your identity.

When you place an order or submit our contact or quote-request form, we collect the information you provide directly: your name, email address, phone number, billing and shipping address, and your message or order details. If you create an account, we also store a username and password.

We do not store full credit card numbers. Payments are processed by our payment provider (such as Stripe or PayPal), and only a transaction record and the last four digits of the card are kept on file for order history.

How We Use Your Information

We use the information you provide to:

  • Process your orders and arrange shipping or in-store pickup
  • Respond to your contact-form messages and quote requests
  • Send order confirmations, shipping notifications, and customer service replies
  • Maintain your account if you have one
  • Comply with legal and tax obligations (such as sales tax recordkeeping)
  • Improve our site, catalog, and customer experience

We will only send marketing emails (such as new-arrival announcements) if you explicitly opt in. You can unsubscribe at any time using the link in any marketing email.

Who We Share It With

We share your information only with the services we need to fulfill your order or operate the site, including:

  • Our payment processor (e.g., Stripe, PayPal) — to charge your card
  • Our shipping carrier and freight providers — to deliver your order
  • Our hosting provider (WP Engine) — to operate the website
  • Email and analytics services we use to run the site
  • Tax authorities, when required by law

We do not sell, rent, or trade your personal information.

Cookies

Like most online stores, our site uses cookies — small text files saved by your browser — to keep your shopping cart working, remember your preferences, and measure site usage. You can disable cookies in your browser settings, but some site features (such as the shopping cart and account login) may not work properly without them.

How Long We Keep Your Data

We keep order records and account information for as long as needed to provide customer service, honor warranty or return claims, and meet our tax and legal obligations (generally seven years). Contact-form messages are kept until they are resolved. You may request deletion of your account or contact records at any time, subject to records we are required to keep.

Your Rights

You have the right to ask us what personal information we hold about you, request corrections, request deletion of your data (with certain legal exceptions), and opt out of marketing communications. To exercise any of these rights, email us at info@ironandivyaz.com and we will respond promptly.

Security

We use industry-standard security measures to protect your information, including HTTPS encryption for all browsing and checkout, secure account passwords, and reputable payment processors that meet PCI compliance standards. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

Children

Our site and products are intended for adult buyers. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the date at the bottom of the page. Significant changes will be noted on the site.

Contact Us

Questions about this Privacy Policy?
Iron & Ivy
840 State Hwy 89
Chino Valley, AZ 86323
info@ironandivyaz.com · (928) 460-1609

Last updated: June 2026